Processing Time

1-3 business days

Shipping Time

Standard: 4-6 business days

Shipping Fee

S$3.9 (Free Shipping on orders over S$40)

For more information about shipping, please click HERE.

We aim to bring great value and service to our customers, hence we offer Free Shipping with a minimum spend requirement. We’re working 24/7 with our shipping partners to ensure the timeliness of shipping and delivery. Please refer to below shipping information below before placing an order.

Shipping Time & Rates

Shipping time varies by country and location. These are our estimates:

*The “Days” refers to the working days and this doesn’t include our 1-3 working days processing time.

Please note:

• Shipping may encounter some delays due to flight delays, public holidays or natural disasters such as flooding, typhoon, etc...
• If your country is not mentioned above, that means we are unable to ship to the country at the moment.

Processing Time

Our order processing time typically takes 1-3 working days.

Q: Why processing time?
A: To ensure customers receive our products in good quality and correct variations such as size, design, color, etc., we will inspect every single product thoroughly before dispatch. During festival seasons such as Christmas, Halloween, New Year, etc… the average daily orders are expected to be higher than usual.

Customs Duties/Taxes/Fees

We aim to ensure all our customers have a peace-of-mind shopping experience, So we are responsible for all customs duties/taxes/fees once the items have been shipped, the price you see is the price you pay.

Tracking Information

You will receive an email with a tracking number and a tracking link as soon as your order has been shipped.

If you have any questions about your parcel, please feel free to contact our customer service via email and we will do our best to help you out. Thank you!

Instead of returning or exchanging item(s), please contact us and let us know what went wrong, we will send you a new one or full refund.

Cancellations

Can't be cancelled after purchase

For more information about Refunds, Returns & Exchanges, please click HERE.

Refund & Returns

Instead of returning item(s), you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability, every return has a carbon footprint. So just email us and tell us what went wrong within 30 days upon receiving the item(s), send along a picture, and we will refund the payment to you in full. Then, if possible, you can donate the unwanted item to a local charity, or recycle it.

If you didn’t receive your package within the ETA specified for each individual item, please no worries, just email us with your order info, and we’ll either send you a new one or get you a full refund.

Please note: we do not issue the refund if your order didn’t arrive due to wrong shipping address.

Exchanges

We do not offer exchanges. However, if for any reason you didn’t get what you expected, just email us and let us know within 30 days upon receiving the item(s), and we’ll get you a new one.

Order Cancellation

We will start to prepare your order for packaging and arrange it for shipping as soon as we received your order, therefore, please kindly understand that all orders can't be cancelled once it's confirmed.

Gift Cards  

Gift Cards are not returnable as they're virtual products. In the event that you changed your mind and request a refund or change to a new gift card, please email us within 7 days of your purchase.

Customer Care Email:

contact@sunjimise.com