Shipping & Delivery

We aim to bring great value and service to our customers, hence we offer Free Shipping with a minimum spend requirement. We’re working 24/7 with our shipping partners to ensure the timeliness of shipping and delivery. Please refer to below shipping information before placing order.

 

Shipping Time & Rates

Shipping time varies by country and location. These are our estimates:

Country/Region Shipping Time Shipping Rate
Singapore 4 - 6 Days* S$ 3.90
(Free Shipping on orders over S$60)
Malaysia (West) 4 - 6 Days* RM 9.90
(Free Shipping on orders over RM150)
Malaysia (East) 6 - 8 Days* RM14.90
(Free Shipping on orders over RM200)

    *The “Days” refers to the working days and this doesn’t include our 1-3 working days processing time.

    Please note:

    • Shipping may encounter some delay due to flight delays, public holidays or natural disasters such as flooding, typhoon, etc...
    • If your country is not mentioned above, that means we are unable to ship to the country at the moment.

    Processing Time

    Our order processing time typically takes 1-3 working days.


    Q: Why processing time?
    A: To ensure customers receive our products in good quality and correct variations such as size, design, color, etc., we will inspect every single product thoroughly before dispatch. During festival seasons such as Christmas, Halloween, New Year, etc… the average daily orders are expected to be higher than usual.

    Customs Duties/Taxes/Fees

    We aim to ensure all our customers have a peace-of-mind shopping experience, So we are responsible for all customs duties/taxes/fees once the items have been shipped, the price you see is the price you pay.

    Tracking Information

    You will receive an email with a tracking number and a tracking link as soon as your order has been shipped.

    If you have any questions about your parcel, please feel free to contact our customer service via email and we will do our best to help you out. Thank you!

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