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FAQs

1. How to Search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.


2. How about Shippings & Deliveries?

  • Free Worldwide Shipping To Over 40 Countries

We aim to bring our customers great value and service. That’s why we are pleased to provide Free Worldwide Shipping to over 40 countries/regions. We’re working closely with our shipping partners to reach more countries!

For details of countries that eligible for Free Shipping, as well as shipping time, please check our Shipping & Delivery.

  • Customs Duty

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

  • Tracking Information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

There is a tracking link at the bottom of every page, you may also use this link to track your items with your tracking number.

If you have any other questions, please contact us and we will do our best to help you out.


3. What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:


4. What are the acceptable Payment Methods?

Payment methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.


5. How about Refunds & Returns?

All orders can be canceled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.

Please check our Refund, Return and Exchange Policy for more details.


6. Shopping Process

  1. Clicking on the product image to enter its product page
  2. Choose Color, Size, Quantity, and click the “ADD TO CART” button. (Please refer to Size Guide before placing an order)
  3. You can choose to continue shopping by closing the popup window on the right-hand side or click “Proceed to Checkout”.
  4. Fill up Shipping Information and proceed with your favorite Payment Method (Paypal or Credit/Debit Card)
  5. Done!

If you have any other inquiries, please feel free to contact us directly, our 24/7 Customer Service Team will assist you as soon as possible.

Thank you!

SUNJI MISE Team


 

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